Books purchased with Kolbe Academy can be returned for a full refund within 45 days of purchase, if they are in the same condition they were purchased. See below for spirit wear.
Books missing from the order and not noted as being back ordered must be reported to Kolbe Academy Book Department within 20 days to have the book sent at no cost. After 20 days the customer is responsible for full cost of book replacement, plus shipping.
Damaged, used or less than new books, will receive a credit if the book is in good condition, is still used in the core curriculum, and can be resold by Kolbe as a used book. Consumable workbooks that have writing of any kind, may not be returned for a refund. In order to receive a ccredt for books that are sold as a set, all pieces must be returned. See Kolbe Repurchase Program to sell your books back to Kolbe.
Shipping charges are non-refundable and a $1.00 re-stocking fee is charged for each new book returned (max $25). The cost of return mailing is the responsibility of the sender, unless the item being returned was damaged in the original mailing or was sent in error.
If a book is returned for exchange, the request is considered a new book order and is charged shipping & handling, plus a $1.00 restocking fee (unless the exchange is due to an error on our part).
PLEASE ALLOW 4 - 6 WEEKS FOR PROCESSING.
Please download and fill out a Book Return Form to include with your return.
Brandinc wants you to be completely satisfied with your purchase. As a result, we offer 100% satisfaction guarantee on all merchandise offerings*. To ensure we meet this standard, we offer only premium, branded merchandise. If you are not completely satisfied with your purchase, we will replace, credit, or refund your order*. Please contact a Brandinc representative at 833-517-2763 or via email at customerservice@Brandinc.com within 15 days of delivery of your order and your issue will be resolved. Customer support is available from 8:00 am to 5:00 pm PST Monday through Friday.
* Refunds may require merchandise return.
Brandinc will gladly take back any orders that do not meet your requirements within 15 days of your purchase's arrival. * If you wish to return an item, please notify a Brandinc Representative by calling 833-517-2763 or via email at customerservice@Brandinc.com. We are available from 8:00 am to 5:00 pm PST Monday through Friday.
Please DO NOT return the items to an address on the packing materials or the website. In many cases the facility processing the return will not be the same as the one that shipped the goods. Your Brandinc Team will provide you with the specific information needed and will be pleased to address any other questions or concerns at that time.
* Refunds may require merchandise return. Credit will be posted to your account or a refund issued upon receipt and inspection of the returned materials.
Order Changes and Cancellations:
Your Brandinc Team will make every effort, upon your request, to change or cancel your order. If the order has not yet started the production process, no additional charge or cancellation fees will be applied. In the case of changes, the setup fees may vary from the original quote depending on your requirements.
If the order has reached the pre-production set up phase, there may be cancellation or change charges that apply. All charges will be a direct pass through from the manufacturer to you. In the case of changes, the setup fees may be different depending on your requirements.
If an item has begun production, unfortunately, we cannot stop or change the order. We can, if you wish, prevent shipment or redirect it. You will be charged the original amount quoted for all orders cancelled at this stage.